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Customer Support

Customer Focus: Support & Training

Quick Service Software is committed to our customers’ success. We create a single point of accountability for our customers, providing not just high-quality software, but service, deployment, and training as well. While other companies may charge hefty fees for customer service, we see your success as part of our job and back this up with unlimited customer service calls for no additional fee. This service is available seven days a week, with convenient hours for businesses across the continent.

Quick Service Software customer service is staffed completely by our own employees—no third parties or outsourcing. Our service agents live and breathe our software and your industry. Because we are 100% focused on the quick-service and fast-casual market, our customer service agents understand your business and your goals—and thanks to our SaaS delivery model, they are able to log on to your system and see exactly what you do, enabling them to more quickly identify issues, fix problems, and walk you through solutions.

The effectiveness of our dedicated customer service approach is borne out by the numbers:

  • 94% of all support calls answered in under 1 minute
  • 89.5% of support issues are solved during the initial call

Our top-notch customer service is complemented by equally distinctive customer training. Pre-recorded online web training seminars are available free of charge to walk new customers through a staged training program, so users can log in and learn at their convenience. Regularly scheduled live web seminars are also hosted to introduce new training modules and allow for questions. Live classroom training is also available where preferred. “Train-the-trainer” programs empower you to take the expertise in-house to easily on-board new users or owner-operators, and custom programs can also be developed to meet the unique needs of your organization or users.

Most importantly, Quick Service Software’s customer focus works. Our customers tell us our solutions save them money, make them better at their jobs, and give them the confidence and insight that only a truly reliable partner and solution can deliver. As a result, we enjoy steady customer growth and an enviable 99% customer retention rate that we work hard to sustain.

Contact Customer Support

For customer support please contact us at 1-888-778-3950 ext.1 or via email at support@qssweb.com.

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Call our sales team at 866-687-8027 or fill in the form below to have someone contact you.
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